Who We Serve & Why
Credit unions adopting AI under real regulatory stakes, where the liability sits with the CU, not the vendor.
Who
Credit unions, from the InfoSec and BSA officers to lending, HR, finance, and the executive team. Our anchor client is Frankenmuth CU; Superior CU, West Fork Capital, and the CU*Answers ecosystem are active.
The problem
Credit unions are adopting AI to stay competitive, but the common approaches create real security and regulatory risk:
- Third-party vendors get direct access to banking cores with shared keys.
- There's minimal oversight of what an AI agent actually does.
- There's no way to monitor or instantly shut down a rogue agent.
NCUA now requires credit unions to demonstrate control over their AI, including immediate shutdown. The liability falls on the credit union, not the vendor. A single compromised key or rogue agent is catastrophic, financially and reputationally.
Why Runline
We put a secure control plane between AI and the core, give every agent a scoped identity, make every action auditable, and put an instant kill-switch in the CU's own hands. Then, on that foundation, Runners actually do the back-office work, with a human in the loop at every consequential step.
Continue to Governance-First.